Privacy Policy

1. Introduction

Sōlix Operating Company (“Sōlix,” “we,” “us,” or “our”) operates the solix.health website and the Sōlix provider platform. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our services.

2. Information We Collect

• Personal information (name, email, phone, address) provided during account creation
• Practice information (practice name, NPI, DEA, provider type)
• Payment information (processed securely through Stripe — we do not store full card numbers)
• Order history and product preferences
• Login activity, session data, and page views within the portal
• Communications (support tickets, notes, messages)
• Device information and browser type

3. How We Use Your Information

• To provide and maintain our platform services
• To process orders and payments
• To communicate with you about your account, orders, and products
• To assign and manage sales representative relationships
• To generate reports and analytics for your assigned representative
• To improve our products, services, and user experience
• To comply with legal obligations and regulatory requirements

4. Google Calendar Integration

When you connect your Google Calendar through the Sōlix CRM, we access your calendar data solely to:

• Display your upcoming events and meetings within the CRM dashboard
• Allow you to create and manage calendar events from the CRM
• Provide meeting reminders and scheduling functionality

We request access to read your calendar events and create new events. We do not share your Google Calendar data with third parties. We do not use your calendar data for advertising. Calendar tokens are stored securely and can be revoked at any time by disconnecting your Google Calendar in the CRM settings or through your Google Account permissions at https://myaccount.google.com/permissions.

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

5. Data Sharing

We do not sell your personal information. We may share information with:

• Your assigned sales representative (provider activity, order history, portal usage)
• FDA-registered laboratory partners (order fulfillment only — name, shipping address, order details)
• Payment processors (Stripe) for transaction processing
• Email service providers (Resend) for transactional communications
• Analytics tools for platform improvement

6. Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL)
• Secure database storage with row-level security
• Rate limiting and authentication on all API endpoints
• Regular security audits and monitoring

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting support@solix.health.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Revoke third-party integrations (Google Calendar, etc.)

9. Cookies and Tracking

We use essential cookies for authentication and session management. We use analytics to understand platform usage and improve our services. We do not use cookies for third-party advertising.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: support@solix.health
• Sōlix Operating Company, Scottsdale, AZ